Support
Everything you need to get Therabot working, and a person to talk to when it doesn't.
Contact us
Email: support@therabot.com
Support hours: Monday–Friday, 8am–5pm Pacific
Response time: Replies within 3 hours or less during support hours.
You can also use the contact form, which lets you include your order number. We do not offer phone support — email and chat let us respond faster and keep a clear record of your issue.
Setting up for the first time
- Charge the robot fully before the first use.
- Install the Therabot app and create an account.
- Turn the robot on and pair it in the app. Keep your phone nearby — the app talks to the robot over Bluetooth.
- Fill in the profile details when asked. Sex, birth year, height and weight let the robot size the massage to you.
- Run a leg scan with your knee slightly bent. The robot travels your leg a few times to measure it. This only needs doing once per profile.
- Start a massage.
Common questions
The app can't find my robot
Check that the robot is powered on, that Bluetooth is enabled on your phone, and that you granted the app Bluetooth permission. On Android, older phones also require the location permission before they will scan for Bluetooth devices — this is an Android requirement, not something we use to locate you. Force-quit the app and reopen it if the robot still doesn't appear.
The massage feels too strong or too weak
Adjust the pressure in the app while the massage is running. You can also talk or type to the AI during a session and simply say what you want changed. Always start low and work up.
Can more than one person use the same robot?
Yes. The app supports up to ten profiles per account. Each person gets their own leg scan, so the massage is sized to them.
Do I have to scan again?
No. A scan is stored against your profile and reused. Rescan if your measurements have changed noticeably or if the fit feels wrong.
How do I scan my leg?
Sit with your knee slightly bent and your leg relaxed and still. Do not scan with your leg straight: Therabot finds your knee from the bend, and a straight leg gives a poor scan or none at all. Put Therabot on the middle of your calf, tap Do a leg scan in the app, and press the button on Therabot when asked. When it reaches the highest point on your thigh you're comfortable with, tap Set top point. Keep your phone nearby and wait until Therabot stops moving before taking your leg out.
How do I adjust the knee exclusion zone?
Therabot eases off the pressure as it passes over your knee. The area where it eases off is the knee exclusion zone, and it has two edges: one above your knee and one below it. Your leg scan sets these edges for you, and it leaves generous room around the knee — for example, it may ease off a little high on your thigh on the way down, when you'd rather have firm pressure closer to the knee.
To set the edges yourself, open Profile → Body profile → Adjust knee exclusion zone, drag the top or bottom edge to where you want the easing to start and end, and tap Save. Then run a massage, feel where it eases off, and adjust again until it's right. The zone is saved with each person's profile.
Which charger should I use?
Use only a Therabot charger. There are two:
- Standard charger: charges Therabot, but Therabot can't run a massage while it's plugged in. Unplug it to massage on battery.
- Supercharger: charges Therabot while you massage, so you can keep going without running out of battery.
Does my voice get recorded?
No. Speech recognition runs on your phone; no audio is recorded or uploaded. See the privacy policy for what the AI feature does send.
Where can I use it on my body?
Legs only. Never use Therabot on your head, neck, throat, or feet. Read the safety information before your first massage.
Is Therabot a medical device?
No. It is not intended to diagnose, treat, cure, or prevent any disease, and nothing the app or its AI feature says is medical advice. Talk to a doctor before using it, particularly if you have circulation problems, nerve damage, diabetes, a recent injury, or are pregnant. See Safety for the full list.
How do I update the robot's firmware?
The app tells you when an update is available and installs it over Bluetooth. Keep the robot charged and your phone nearby while it runs.
How do I delete my account?
In the app: Account → Delete account. That removes your data from our servers and wipes the copies on your phone. Or email us and we'll do it for you.
Returns, warranty and orders
Therabot is covered by a 1-year warranty with free replacement, and a 30-day money-back guarantee. The warranty covers the original purchaser only and does not transfer if the Therabot is sold or given away. For returns, warranty claims, order status or shipping questions, email support@therabot.com with your order number.
