Support, warranty & returns
Built to feel simple before and after it ships.
Pre-orders are fully refundable before shipping. After delivery, Therabot is covered by a 30-day money-back guarantee and a 1-year warranty.
Fully refundable before shipping30-day money-back guarantee1-year warranty
What’s covered
Therabot is built for daily recovery routines, and support should feel just as clear.
1
Pre-order refunds
Before your order ships, contact us and we’ll cancel your pre-order and refund your original payment method.
2
Returns after delivery
You have 30 days from delivery to request a return if Therabot is not for you.
3
Warranty support
If something appears defective under normal use, support will help evaluate the issue and next steps.