30-Day Money-Back Guarantee
Try Therabot at home. If it’s not for you, return it within 30 days of delivery.
- Prepaid return label provided (continental U.S.)
- 30-day money-back guarantee
- 1-year warranty
How the 30-day guarantee works
Use it at home
Use Therabot in real life and see how it fits your routine.
Start a return
If it’s not for you, contact support within 30 days of delivery to begin a return.
Send it back
We’ll provide a return label. Return the unit in its original packaging with all included items.
Returns in 4 steps
Step 1: Contact support
Tell us you’d like to start a return and share your order number.
Step 2: Get your return label
We’ll email you a prepaid return label and return instructions.
Step 3: Pack it in the original packaging
Original packaging is required. Include all items that came in the box.
Step 4: Drop it off
Use the provided label to ship it back. Once it arrives and is inspected, we issue your refund.
What you’ll need (box):
- Order number
- Shipping ZIP code
- Original packaging
- All included items
Refunds
What’s refunded
After the unit is received and inspected, we refund your purchase amount to the original payment method.
Deductions and exceptions
Refunds may be reduced for damage. Opened accessories are not eligible for refund.
1-year warranty
Therabot is covered for one year from delivery against defects in materials and workmanship.
Covered:
- Manufacturing defects
- Functional failures under normal use
- Issues that prevent normal operation
Not covered:
- Normal wear and tear
- Damage from misuse or accidents
- Unauthorized modifications or repairs
- Damage from improper storage or improper cleaning
Common questions
When does the 30-day period start?
The 30-day period begins on the date your order is delivered.
Do you provide a return label?
Yes. We provide a prepaid return label for returns in the continental U.S.
How long do refunds take?
Refunds are issued after the unit is received and inspected. Timing depends on your bank or payment method.
Can I return accessories?
Accessories cannot be refunded if they’ve been opened.
Do I need the original packaging?
Yes. Original packaging is required for returns.
Where can I read the full refund details?
Read full terms.
Try Therabot with confidence
30-day money-back guarantee and 1-year warranty included.