Frequently Asked Questions
Quick answers to help you decide with confidence.
Shipping timeline
First 1,000 pre-orders ship September 2026 — $100 off Standard and Extended Range pre-order pricing.
Pre-order customers receive monthly production updates as we move toward launch.
Pre-orders are fully refundable anytime before your order ships.
See the production roadmap.
Do I need the app?
No. The button starts your last program. The app unlocks presets and customization.
Returns & warranty
30-day money-back guarantee and 1-year warranty.
Pre-orders are fully refundable anytime before your order ships.
Shipping
Are preorders refundable before shipping?
Yes. Pre-orders are fully refundable anytime before your order ships.
When will my order ship?
First 1,000 pre-orders ship September 2026 — $100 off Standard and Extended Range pre-order pricing.
Pre-order customers receive monthly production updates as we move toward launch.
Pre-orders are fully refundable anytime before your order ships.
See the production roadmap.
How do batch shipments work?
Estimated ship month is based on order date and production schedule. Customers ordering after the first run may ship in a later batch.
Is shipping free?
Yes—free shipping in the continental U.S.
Do you ship internationally?
Not at launch. Join the waitlist for international updates.
Ordering & bundles
Can I cancel my preorder?
Yes. Pre-orders are fully refundable anytime before your order ships.
After your order ships, the 30-day money-back guarantee applies from delivery.
Is this a pre-order?
Yes. You pay in full at checkout and your order ships in your assigned batch. Pre-orders are fully refundable anytime before your order ships.
Why do I see a ‘Build your Therabot’ step?
It lets you choose a setup that fits your routine before you checkout.
Can I buy Therabot by itself?
Yes. On the Build your Therabot page, choose “No thanks, I’ll just buy Therabot by itself.”
Can I change my kit after ordering?
Contact support as soon as possible and we’ll do our best to help before your order ships.
Using Therabot
What do I do when I first get it?
Place it on your leg, press the button to start your last program, or open the app to choose a preset.
Where does it massage?
Therabot glides from ankle to thigh, including across the knee.
What does it feel like?
Steady rolling pressure that’s designed to feel deep but controlled.
How adjustable is it?
You can choose pressure up to 25 lb and adjust speed in the app.
How long is a session?
You choose the length in your program. Many people start with a short session and adjust from there.
Can I use it while watching TV or relaxing?
Yes. Therabot is designed for hands-free sessions while you recline.
Is it loud?
It isn’t silent. Most people describe it as a quiet device in motion and it’s easy to drown out with normal room noise or headphones.
Does it cross the knee?
Yes. Therabot is designed to glide from ankle to thigh, including across the knee.
App
Do I need the app to use Therabot?
Preset program, pressure (0–25 lb), speed, and favorites.
What can I change in the app?
Preset program, pressure (0–25 lb), speed, and favorites.
Is Therabot AI available now?
Not yet. Therabot AI is planned for a future release and will be offered as a premium subscription feature.
Will the app work without Therabot AI?
Yes. Presets and customization are available without Therabot AI.
Fit & comfort
Will it fit my leg?
Therabot is designed to fit a wide range of leg sizes from ankle to thigh.
Can I use it on other body parts?
Therabot is designed for the leg experience. Other uses are not guaranteed at launch.
Can I share it with another person?
Yes. Many customers share in households. For hygiene and feel preferences, roller add-ons may be useful.
SleepMode Adapter
What is the SleepMode Adapter?
It’s a non-motorized add-on that enables fully reclined sessions—evening rest, watch, or meditate while Therabot runs.
Do I need SleepMode Adapter to use Therabot?
No. It’s an optional comfort upgrade for fully reclined sessions.
Is SleepMode Adapter included?
It’s included in the Complete Kit, and available separately as an accessory.
Accessories & rollers
What rollers come with Therabot?
Therabot ships with Comfort Rollers installed.
What are the roller collections?
Roller collections are add-ons designed around feel preferences, such as comfort, deeper rolling, or balanced.
Can I buy accessories later?
Yes. Accessories can be purchased separately.
What’s in the box?
Therabot (with Comfort Rollers installed), standard charger, USB power cable, and manual.
Returns & warranty
What if I change my mind before it ships?
Pre-orders are fully refundable anytime before your order ships.
What is the return policy?
30-day money-back guarantee.
Pre-orders are fully refundable anytime before your order ships.
What is the warranty?
1-year warranty.
What if my unit arrives damaged?
Contact support immediately and we’ll help you resolve it.
Safety
Where can I find safety and contraindications?
Is this medical equipment?
Therabot is a consumer wellness device and is not intended to diagnose, target, cure, or prevent any disease.
Support
How do I contact support?
Email us and include your order number if you have one.
What if I need help choosing a kit?
Start with Daily Essentials for everyday use, or choose Complete Kit for the full experience.
Still deciding?
Watch real sessions and see what it feels like before you order.
Ready to feel it for yourself?
First 1,000 pre-orders ship September 2026 — $100 off Standard and Extended Range pre-order pricing.
Pre-orders are fully refundable anytime before your order ships.
See the production roadmap.
First 1,000 pre-orders ship September 2026 — $100 off Standard and Extended Range pre-order pricing.
Pre-order customers receive monthly production updates as we move toward launch.
Pre-orders are fully refundable anytime before your order ships.
See the production roadmap.